You see potential in AI, but your team lacks someone who can turn it into a working solution. A forward deployed engineer builds it with your team.
The offer: an engineer who works regularly with your team on one process, from learning the work through rollout and handover. Time and scope are agreed for each engagement.
An engineer who stays with the process until handover
A forward deployed engineer (FDE) works close to the people who do the work. The engineer learns the process with the employees, builds the solution with the team and helps put it into daily use.
What the engineer does
Learns the process the way people actually run it, exceptions included.
Builds the AI solution on data and tools the company has approved.
Tests it with employees on real cases.
Writes the instructions, practises with the team and hands the solution over.
What your team brings
A process owner who makes the decisions.
Knowledge of the work and staff time for testing.
Approval for access to the data and systems needed.
Acceptance of the result against criteria agreed at the start.
Illustrative example
From a customer enquiry to a quote an employee checks
One process, five stages. Each stage shows what the engineer does, what your team contributes and what we check.
Task
Sources
Draft
Tests
Handover
Customer enquiry
Product and quantity
Delivery date
Customer requirements
Missing: delivery address
Approved sources
Price list
Product data
Delivery terms
Draft quote
Items from the price list
Delivery terms
Question about missing data
An employee checks it before sending
Unusual enquiry: a person decides
Handover: instructions, practice and rules for exceptions
Illustrative example. It does not describe a specific client deployment or a ready-made product. The enquiry, the sources and the draft quote sit on separate layers. An employee checks and sends the quote.
Task
Understand the task
A customer enquiry reaches a salesperson, who builds the quote by hand from several sources.
Engineer
Reviews the process with the person who prepares quotes and records every step, decision and exception.
Your team
The process owner points out typical enquiries and describes what a good quote looks like.
We check
Does the description match the team’s daily work and include all the information needed to prepare a quote?
Sources
Connect approved information
The quote uses the price list, product data and delivery terms, but only from sources the company approves.
Engineer
Connects the named sources and limits access to the data that is actually needed.
Your team
The company approves the sources and the scope of access, and names an owner for each source.
We check
Every item in the draft points to its source. Missing data is flagged, never guessed.
Draft
Build a useful first version
The enquiry becomes a draft quote. Fields without data stay visible as gaps.
Engineer
Builds the first version inside tools the team already uses and shows it early.
Your team
Salespeople check drafts against their own enquiries and say what needs to change.
We check
The draft holds every required field, and each gap is named plainly.
Tests
Test typical and unusual enquiries
The solution runs on real enquiries, the unusual ones included.
Engineer
Tests the solution on cases the team picks and fixes what goes wrong.
Your team
Employees check every draft and decide how to handle unusual enquiries.
We check
We compare results with the description of current work and the acceptance criteria agreed at the start.
Handover
Introduce and hand over
The solution enters daily work in stages. An employee always sends the quote.
Engineer
Writes the instructions, practises with the team and documents how to handle exceptions.
Your team
The team takes over daily use, and the process owner accepts the result.
We check
The team runs the process on its own. The scope of further support is agreed separately.
How the engagement works
We start with one process. Scope and time depend on that process, so we agree them at the start of each engagement.
Process owner
One person on your side decides the scope and accepts the result.
Agreed access
The engineer uses only the data and systems the company approves.
Baseline and acceptance criteria
At the start we describe how the process runs today and how we will know the new solution works.
Staged rollout
The solution enters daily work gradually, starting with a limited set of cases.
Documentation and handover
The team gets instructions, practises the work and knows what to do with exceptions.
Support after handover
The scope and terms of further support are agreed separately, as needed.
When a forward deployed engineer makes sense
An FDE helps when
You have a specific process where work gets stuck.
Someone on your side can own that process and make decisions.
The data you need exists, even if it is scattered.
Your team wants to use the solution every day.
A different kind of help fits better when
A ready-made product already solves the problem as it is.
Nobody in the company has time to act as process owner.
You first need to choose which process to start with. An audit fits better then.
Common questions
Is an FDE a program or an AI agent?
No. An FDE is a person, an engineer who works with your team. The solution the engineer builds can use AI, but decisions stay with people.
Does the solution send quotes to customers on its own?
Not in the example on this page. The solution prepares a draft, and an employee checks and sends it. We agree the approval rules with you.
How long does an engagement take, and what does it cost?
That depends on the process, the data and the scope needed. We agree the duration, scope and cost after a conversation about one process.
How is an FDE different from consulting or a separate delivery team?
These roles can overlap. In our offer, an FDE works with your team from understanding the process through development, rollout and handover.
What happens after handover?
Your team uses the solution on its own, with instructions and a description of exceptions. If you need further support, we agree its scope separately.
Describe one process where work gets stuck
Tell us which process it is, who runs it today and where the work stops. We reply by email and suggest a conversation about that process.
The offer: a forward deployed engineer who works with your team from learning the process through handover. Time and scope are agreed individually.